Return & Alterations Policy
WE WANT YOU TO LOVE EVERY DETAIL OF YOUR MATTEO LUCCI EXPERIENCE. OUR RETURN AND ALTERATIONS POLICY IS DESIGNED TO ENSURE YOUR SATISFACTION. IF YOU NEED TO RETURN OR ADJUST YOUR ORDER, WE OFFER A 30-DAY WINDOW FROM THE DELIVERY DATE FOR RETURNS AND ALTERATIONS. PLUS, ENJOY THREE FREE ALTERATIONS TO PERFECT YOUR FIT.
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30-Day Return Policy
YOU HAVE 30 DAYS FROM THE DELIVERY DATE TO RETURN OR REQUEST ALTERATIONS ON YOUR ORDER. ALL ITEMS MUST BE UNWORN, UNALTERED, AND IN THEIR ORIGINAL PACKAGING WITH TAGS ATTACHED.
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How to Initiate a Return
TO START A RETURN, VISIT OUR WEBSITE AND FILL OUT THE RETURN FORM. ONCE APPROVED, YOU’LL RECEIVE A RETURN LABEL AND INSTRUCTIONS. WE STRIVE TO MAKE THE PROCESS SEAMLESS AND HASSLE-FREE.
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Refund Timeline
ONCE WE RECEIVE YOUR RETURN, REFUNDS ARE PROCESSED WITHIN 5-7 BUSINESS DAYS. REFUNDS WILL BE ISSUED TO THE ORIGINAL PAYMENT METHOD. PLEASE NOTE THAT SHIPPING COSTS ARE NON-REFUNDABLE.
Returns &
Alterations
Free Alterations
WE OFFER THREE FREE ALTERATIONS WITHIN 30 DAYS OF RECEIVING YOUR ORDER. WHETHER IT’S A HEM, TAPER, OR ADJUSTMENT, WE’LL ENSURE YOUR GARMENT FITS PERFECTLY.
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Alteration Process
FOR ALTERATIONS, SIMPLY CONTACT OUR CUSTOMER SERVICE TEAM WITH YOUR REQUEST. WE’LL GUIDE YOU THROUGH THE PROCESS AND PROVIDE A PREPAID SHIPPING LABEL TO SEND YOUR ITEM TO OUR TAILORS.
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Damaged or Defective Items
IF YOUR ITEM ARRIVES DAMAGED OR DEFECTIVE, PLEASE CONTACT US IMMEDIATELY. WE’LL REPLACE OR REPAIR THE ITEM AT NO COST TO YOU AND COVER ALL SHIPPING EXPENSES.
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Non-Returnable Items
ALL CUSTOM-MADE GARMENTS AND ACCESSORIES ARE NON-REFUNDABLE DUE TO THEIR PERSONALIZED NATURE. ALTERATIONS ARE AVAILABLE TO ADDRESS ANY FIT CONCERNS. FOR ANY QUESTIONS OR FURTHER ASSISTANCE, PLEASE CONTACT OUR CUSTOMER SERVICE TEAM AT CUSTOMER.SERVICE@MATTEOLUCCI.COM.