FAQ
BELOW, YOU'LL FIND ANSWERS TO SOME OF THE MOST COMMONLY ASKED QUESTIONS. IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM—BECAUSE YOUR SATISFACTION IS OUR PRIORITY.
(01)
What products do you offer?
We specialize in custom-made men's clothing and accessories, including suits, jackets, pants, shirts, coats, footwear, and accessories such as hats, scarves, belts, and cufflinks.
(02)
How does the tailored-made process work?
Our process involves selecting your preferred product, providing measurements through our AI-powered system, and finalizing your order. Your tailored garment is then crafted to your specifications.
(03)
How do I provide my measurements?
Our AI-powered measurement system allows you to take precise measurements using just two photos, ensuring a perfect fit without the need for in-person measurements.
(04)
What fabrics do you use?
We use only the finest quality fabrics, sourced from reputable suppliers, including wool, cotton, cashmere, and linen, to ensure that our garments are stylish, durable, and long-lasting.
(05)
Can I customize the design of my garment?
Currently no, but we are working on our customizer tool. You can send us a specific request at the check out process.
(06)
What is your return policy?
At Matteo Lucci, we take pride in crafting perfection. If your custom-made piece doesn’t meet your expectations, we’ll make it right. Returns or adjustments are hassle-free within 30 days. Your satisfaction is our signature. Because when it’s made for you, it should fit you.
(07)
How do I request an alteration?
If you require an alteration, please contact our customer service team within 30 days of receiving your order. We will guide you through the process and provide instructions for sending your garment back for adjustments.
(08)
What are the shipping costs and delivery times?
Shipping costs vary based on your location and the size of your order. Delivery times typically range from 2 to 4 weeks, as each garment is made to order. You will receive an estimated delivery date at the time of purchase.
(09)
Do you ship internationally?
Currently, we primarily serve customers in the USA, UK and Canada. For inquiries about shipping to other locations, please contact our customer service team.
(10)
How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and instructions on how to track your package.
(11)
What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express, Klarna, as well as PayPal for secure and convenient transactions.
(12)
How can I contact customer service?
You can reach our customer service team via email at support@matteolucci.com or by calling our toll-free number at 1-800-123-4567. Our team is available Monday through Friday, 9 AM to 5 PM EST.
(13)
Do you offer gift cards?
Yes, we offer gift cards in various denominations, which can be purchased through our website and are redeemable for any of our custom-made products.
(14)
Do you have physical stores or showrooms?
Currently, we operate exclusively online to provide a convenient and personalized shopping experience. Our AI-powered measurement system ensures a perfect fit without the need for in-person fittings.