FAQ
BELOW, YOU'LL FIND ANSWERS TO SOME OF THE MOST COMMONLY ASKED QUESTIONS. IF YOU NEED FURTHER ASSISTANCE, FEEL FREE TO REACH OUT TO OUR CUSTOMER SUPPORT TEAM—BECAUSE YOUR SATISFACTION IS OUR PRIORITY.
(01)
How to Initiate a Return
To start a return, please contact our customer service team at [insert email]. Provide your order number and the reason for your return, and we will guide you through the process.
(02)
What materials are your products made from?
At Saren®, we prioritize high-quality and eco-friendly materials. Our collections feature a mix of organic cotton, recycled fabrics, and responsibly sourced materials to ensure both style and sustainability.
(03)
How do I determine the right size for me?
Each product page includes a detailed size guide to help you find the perfect fit. If you're unsure, feel free to contact our customer service team for personalized assistance.
(04)
Can I return or exchange an item?
Yes, we offer a 30-day return and exchange policy on all items, as long as they are unworn and in their original condition with tags attached. Simply visit our Returns page to start the process.
(05)
How long does shipping take?
Shipping times vary based on your location. Standard shipping within the country typically takes 3-7 business days, while international shipping may take 7-14 business days. For more details, please visit our Shipping Information page.
(06)
Do you offer international shipping?
Yes, we ship worldwide! Please note that shipping costs and delivery times may vary depending on your location. You can check specific shipping details at checkout.
(07)
How can I track my order?
Once your order is shipped, you'll receive a confirmation email with a tracking number. You can use this number to track your package through our shipping partner’s website.
(08)
What payment methods do you accept?
We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other popular payment methods like Apple Pay and Google Pay.
(09)
Can I modify or cancel my order after placing it?
You can modify or cancel your order within 24 hours of placing it. After that, your order will be processed and shipped. Please contact our support team as soon as possible for assistance.
(10)
Are your products ethically made?
Yes, we are committed to ethical production practices. We work with suppliers who adhere to fair labor standards, ensuring safe working conditions and fair wages for all employees.
(11)
Do you offer gift cards?
Yes! You can purchase digital gift cards on our website. These make the perfect gift for any occasion and can be redeemed on any of our products.